Lucio.Libero: Frequently Asked Questions
1. What is Lucio.Libero?
Lucio.Libero is a family skincare brand inspired by founder Lisa’s son, Lucio. We create gentle, high-performing skincare products for babies, children, and adults using carefully selected, natural ingredients.
2. Are Lucio.Libero products safe for newborns?
Yes! All our products are dermatologist-tested and formulated to be safe and gentle for newborns, babies, and sensitive skin.
3. What ingredients do you use?
We use only pure, plant-based, and high-performing ingredients. Our formulas are free from harsh chemicals, synthetic fragrances, and unnecessary fillers. You’ll find a full ingredient list on every product page.
4. Are your products suitable for sensitive skin?
Absolutely. Our skincare is designed for even the most delicate skin, making it suitable for babies, children, and adults with sensitivities.
5. Is Lucio.Libero cruelty-free and vegan?
Yes. We never test on animals, and many of our products are vegan-friendly. Please check individual product details for specifics.
6. Where are Lucio.Libero products made?
Our products are made in the UK to ensure the highest standards of quality and safety.
7. Can adults use Lucio.Libero products?
Definitely! Our formulas are designed for the whole family, including parents and caregivers.
8. How do I place an order?
You can order directly from our website. Just add your chosen products to your cart and follow the checkout process.
9. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout.
10. How long will my order take to arrive?
Delivery times vary depending on your location. UK orders typically arrive within 2-5 business days. You’ll receive tracking information once your order is dispatched.
11. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times are calculated at checkout based on your location.
12. What is your returns policy?
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order for return instructions. Products must be unopened and in original condition.
13. How can I contact Lucio.Libero customer support?
You can reach us via email at luciolibero@luciolibero.com We’re here to help with any questions!
If you have a question not listed here, please get in touch. We love hearing from our customers and are always happy to help!
